Trade Shutters

Trade Shutters

PRIVACY POLICY

Who we are

C&C Trade Shutters is part of the TCMM Shutter Group, registered in England and Wales.

Company details:
C&C Trade Shutters
Quayside House, Basin Rd South, Hove, Brighton, BN41 1WF
Company number: 05742044

Contact:
Email: candc@tradeshutters.com

Address: Quayside House, Basin Road South, Hove, Brighton, BN41 1WF

We are the data controller for www.tradeshutters.com and for all processing activities relating to our trade customers and website visitors.

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how C&C Trade Shutters (“we”, “our”, “us”) collect, use, and safeguard your information, and outlines your rights under the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.

We also use cookies and similar technologies to enhance your experience. For details, see our Cookies Policy.

If you have any questions or concerns about your personal data, or if you believe any information we hold is inaccurate, please contact our Data Privacy Manager at dpm@tradeshutters.com.If you are not satisfied with how we handle your data, you have the right to complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk/concerns.

Changes to the Privacy Policy

We may update this Privacy Policy from time to time, and when we do so, we will update the “last modified” date at the top of this Privacy Policy. Please review this page regularly to stay informed about how we handle your data.

Legal Bases for Processing

Under data protection law, we must have a lawful basis for processing your personal data. C&C Trade Shutters relies on the following bases:

  • Contractual obligation – when we process your personal data to fulfil an agreement with you, such as managing your trade account, processing orders, payments, and deliveries.
  • Legitimate interests – for purposes such as improving our services, preventing fraud, arranging appointments, or contacting you about orders and service updates (balanced against your rights).
  • Legal obligation – when required by law, for example, to share information with regulators or law enforcement, maintain tax records, or comply with court orders.

Consent – where you have given permission (for example, for marketing communications or cookies).

What is Personal Data?

Personal data means any information relating to an identified or identifiable person. This includes your name, business address, email, telephone number, and correspondence with us.

Information such as shutter measurements is not considered personal data as it does not identify an individual.

Your Rights

Under the UK GDPR, you have several rights regarding your personal data. You have the right to:

  1. Access – request details of the personal data we hold about you.
  2. Rectification – request correction of inaccurate or incomplete information.
  3. Erasure – request deletion of your data where lawful (for example, if it’s no longer required).
  4. Restriction – request that we limit processing in certain circumstances.
  5. Objection – object to processing based on legitimate interests or for direct marketing.
  6. Data portability – request to receive your data in a structured, commonly used format.
  7. Withdraw consent – if you’ve given consent for marketing or cookies, you may withdraw it at any time.

You can exercise these rights by contacting us at dpm@tradeshutters.comFull details of your rights are available from the ICO at https://ico.org.uk/for-the-public.

How and why we us Personal Data

We use your personal data for purposes including:

  • Set up and manage your trade account.
  • Process and deliver your orders.
  • Provide customer service and technical support.
  • Send service messages (e.g., order updates, portal maintenance).
  • Send marketing communications, if you have opted in.
  • Improve our website, trade portal, and services through analytics.
  • Fulfilling our legal and tax obligations.
  • Collect your data to tailor our promotions, products, and services to ensure they are most likely to interest you.

We may also share data within our group companies (subsidiaries and parent entities), who use it only in accordance with this Privacy Policy.

If we ever sell part or all of our business, personal data may be disclosed to the buyer as part of that process.

Sharing Data and Third Parties

 We may share your data when necessary, including with:

  • Group companies within The TCMM Shutter Group
  • Service providers (e.g., IT, hosting, delivery, marketing, payment, and analytics partners)
  • Professional advisers and insurers (for risk management or legal defence)
  • Regulators and law enforcement, when required by law
  • Finance partners, such as Zopa, to offer payment options or credit services

When you apply for finance via Zopa, we share limited details (such as contact and order information) to enable them to assess your eligibility.
For more information, see Zopa’s Privacy Notice.

We never sell personal data and only share what’s necessary for service delivery or legal compliance.

All third parties are contractually bound to protect your data and act only under our instruction.

Business and Marketing Purposes

To improve your customer experience, we may use cookies and analytics tools to understand how our site is used and how to tailor our marketing. You can manage your cookie preferences in our Cookies Policy.

We may contact you by email about similar products or services that could be relevant to your trade business.
You can opt out anytime by:

  • Clicking the unsubscribe link in our emails, or
  • Emailing dpm@tradeshutters.com, or
  • Writing to: Marketing Preferences, C&C Trade Shutters, Quayside House, Basin Road South, Hove, BN41 1WF.

If you enter a promotion or competition, we process your personal data (e.g., name, entry responses, prize details) with your consent to manage and administer that activity.

If you post reviews or comments online, we may display them publicly, in line with your submission consent.

Data Security

We take data security seriously and have technical and organisational measures in place to protect your information, including:

  • Encryption (SSL/TLS) and secure servers
  • Restricted staff access on a need-to-know basis
  • Regular system monitoring and vulnerability checks
  • Third-party processors under strict confidentiality and security contracts

Where third parties process personal data on our behalf, we ensure they comply with GDPR and only act on our written instructions.

Data Retention

We retain your personal data only for as long as necessary. Examples include:

  • Order records kept for 10 years to comply with legal and contractual obligations.
  • Warranty data: retained for the duration of your warranty period.
  • Call recordings: stored for up to 12 months, unless required for dispute resolution.
  • Marketing data: retained until you unsubscribe or withdraw consent.

After these periods, data will be securely deleted or anonymised for statistical use.

International Transfers

C&C Trade Shutters primarily stores personal data within the UK and EEA.
If data must be transferred outside these areas, it will only occur where:

  • The destination country is covered by a UK adequacy regulation, or
  • Transfers are governed by an International Data Transfer Agreement (IDTA) or Standard Contractual Clauses (SCCs).

Copies of such safeguards are available upon request.

Your Marketing Preferences

You can stop receiving direct marketing communications at any time by:

  • Clicking the unsubscribe link in any marketing email
  • Contacting us at dpm@tradeshutters.com
  • Writing to us at the address below

Please note: updates may take a few days to take effect across all systems.

Cookies

We use cookies and similar technologies to enhance site functionality, improve performance, and tailor promotions.
For more details on the types of cookies we use and how to manage them, see our Cookie Policy.

Notices and Communication

If we need to contact you for legal or service reasons, we will use the method we consider most appropriate (for example, email or post).

This does not affect your right to opt out of marketing communications.

Contacting Us

Questions, comments, and requests regarding this Privacy Policy are welcome and should be addressed to dpm@tradeshutters.com.

Or by post to: Data Privacy Manager,  C&C Trade Shutters,  Quayside House,  Basin Rd South, Brighton  BN41 1WF

Appendix

We work with carefully selected processors who support our business operations, including:

  • Advertising and marketing agencies
  • IT and software developers
  • Data analytics and hosting providers
  • Delivery and logistics companies
  • Payment and finance providers
  • Legal and professional advisers
  • Insurers
  • Government authorities and tax bodies
  • Review and survey platforms

All processors are required to comply with strict data protection obligations and may not use your personal data for their own purposes.